he self-storage industry is transforming toward hybrid self-storage management solutions in an era defined by a desire for flexibility and efficiency. As the demand for storage space rises, facility owners seek innovative ways to streamline operations, enhance customer experience, and optimize resource utilization. Hybrid self-storage management offers a seamless blend of remote technology and on-site expertise tailored to meet the diverse needs of modern storage facilities. It allows investors to drive down costs while optimizing customer satisfaction, and its dynamic approach leverages the strengths of remote automation and personalized customer service.
Q: When did you acquire the facility?
A: May 2022
Q: How many facilities do you own?
A: 16
Q: How has the hybrid management model improved your business (having someone on site to perform daily tasks)?
A: We have someone on site full-time at this facility, which has greatly benefited our operations.
Q: What about the hybrid management model do you like?
A: The team is able to quickly clear unrentables, able to make sure the facility is clean, answer questions from tenants, and rent units on site to potential tenants.
Q: Would you recommend that other owners try the hybrid model at their facility?
A: There are certain facilities that I feel it’s necessary but not at all of them. If you face issues with vagrancy, cleanliness, etc., it can be a great help.
Q: What do you like about the remote management model?
A: Remote management offers cost savings that allow for spending on other improvements.