hen Dr. Ahmet Kuyumcu came to the United States, it wasn’t quite what he’d expected. Instead of towering Manhattan skyscrapers or glamorous Hollywood hotspots, he was in the Lone Star State, and there were cowboy hats—lots of them. How did he wind up in Texas?
“After graduating from a top university in Turkey, I took a national exam to determine the next step in my academic path,” says Kuyumcu, founder and CEO of Prorize. That year, he placed second in the country and earned one of the most competitive scholarships, covering full tuition, a monthly stipend, and giving him carte blanche to attend graduate school anywhere in the world.
Wanting to improve his English and attend a prestigious university, Kuyumcu chose the United States, but he couldn’t pick the school. “I’m thinking New York, Los Angeles … and then the government tells me I’m going to the University of Texas at Austin,” he says, throwing up his hands. “I was like, ‘Where is this place? This isn’t what I signed up for.’”
When the time came to write his PhD dissertation, Kuyumcu was still searching for an inspirational topic. Things fell into place when American Airlines CEO Robert Crandall gave a talk on challenges in the industry, particularly the emerging science of revenue management. Sitting in the audience, Kuyumcu was captivated. “I was enthralled by the nuances of pricing and the lightbulb went off,” he recalls. “I wrote my dissertation on it, and that’s how it all began.”
The deeper Kuyumcu explored the field, the more determined he became to bridge the gap between what buyers will pay and what sellers will accept. “I’ve been focused on this for nearly 30 years, and still find it fascinating,” he says. “Pricing is still in its infancy, with many challenges yet to be solved. And because it constantly evolves with new data, technology, and algorithms, it always keeps me on my toes.”
One of his most challenging projects involved developing a revenue management system for a major TV network, designed to determine the optimal placement of ads during the multibillion-dollar upfront market. “This was the early 2000s,” Kuyumcu recalls, “when e-commerce companies were paying around $8 million for a 30-second Super Bowl spot.”
Kuyumcu also pioneered the first multifamily housing revenue management system of its kind, which was later acquired by RealPage for $300 million. That success opened the door to new opportunities, most notably in the self-storage industry. Kuyumcu’s first self-storage client was Extra Space Storage, which was looking to create a formal revenue management program in 2009. He embarked on a proof-of-concept study with the REIT, building a fully offline prototype to demonstrate the system’s potential value.
Despite acknowledging the benefits, Extra Space didn’t want to outsource, so the two parted ways. “There were no hard feelings,” says Kuyumcu.
Kuyumcu says a lot of what Prorize does is designed to help small to mid-sized operators compete with the industry giants. “The REITs already have massive amounts of data and technology and can try different things to see what works, while smaller operators don’t have that luxury until they work with us.”
As Prorize grew, Kuyumcu decided it was time to give back. “Every time a deal is closed, we make a charity donation.” In 2017, when Prorize’s project with Holiday Retirement won the Franz Edelman Award, a distinction considered the Nobel Prize of Operations Research and Analytics, Kuyumcu and his colleagues gave the $15,000 to the Alzheimer’s Association of America. “I know how devastating this disease can be,” Kuyumcu says. “It was our privilege to support the organization’s fight.”
To that end, Prorize devotes substantial research and development resources, led by its team of Ph.D.-level pricing scientists, to ensure every AI innovation is cutting-edge and impactful to its customers’ bottom line. The company’s intelligent AI alerts fit the bill, cutting through the noise and eliminating hours of sifting through reports by turning complex data into clear, actionable guidance. “We want unusual situations to be completely apparent to operators so they can either accept the system’s recommendations with confidence or override them if they feel differently.”
As for Prorize, the company continues to grow. Today, 35 employees (spread across the United States, Turkey, Denmark, Finland, and Kenya) support clients in 28 different countries. “We keep busy,” says Kuyumcu, who at one point didn’t want to advertise because the company simply could not take on any new clients. “It was a good problem to have,” he says with a smile.
Pricing isn’t the only way Kuyumcu has used statistics to make money. His work with gaming companies frequently brought him to Las Vegas—and its casinos on occasion. One of his most memorable moments came in the early 2000s, when he began counting cards at a two-deck blackjack table inside Paris Las Vegas. “It’s actually a fairly simple technique,” he explains. “You just track high- and low-value cards to make more informed betting decisions on the next hand.”
He started with $200 and turned it into $17,000, and then the other players at the table began mirroring his bets. This caught the attention of the “eye in the sky,” and soon two security guards approached and politely asked him to leave, making it clear he was no longer welcome.
Fast forward two years, and Kuyumcu was back in Sin City, this time meeting with executives from Caesars Entertainment Corporation, which owns Paris Las Vegas. Of course, that’s where the client booked Kuyumcu a room.
As he was checking in, the front desk agent began eyeing him and then asked him to step aside. Kuyumcu naturally thought he was going to be asked to leave–or worse. He knew that counting cards wasn’t illegal, but some casinos were known to retaliate by bringing trespassing charges against those who dared to come back.
It wasn’t long before the agent returned. “Mr. Kuyumcu, thanks for waiting,” he said. “As a guest of Caesars, we’ve upgraded you to a deluxe suite.”
Kuyumcu breathed a sigh of relief, and decided at that moment he was done with blackjack. “I switched to poker,” he says with a laugh.